The guest gets their own page with all the practical details — wifi, breakfast, check-out and how to find you — and you send the message that fits where in the stay the guest is. Before arrival, on arrival day, while they are there and after departure. Automatically, by email and SMS.
Guests ask the same things every time — what is the wifi code, when is breakfast, when do we check out. The answers exist; they just live in the receptionist's head and in an email someone wrote by hand last Tuesday.
Did the messages actually reach the guests?
Are we talking to the guest all the way through, or only before arrival?
You build the page from ready-made blocks and write the content once. The guest gets a link and opens it on their phone. At Silo Stay there are six blocks: the welcome with a photo of the house, the practical details, two about the house and the area, the map and a button that calls reception directly.
A trigger is a message with a timing: so many hours before arrival, at check-in, after departure. The bookings come from your PMS, so it knows by itself when the guest arrives. Silo Stay has four — one for each phase of the stay.
An email two days before arrival gets read. An email four hours before rarely does — by then the guest is in the car. SMS is billed separately in credits, so you only pay for what is actually sent: a short message is one credit, a long one is two.
| Message | Length | Cost |
|---|---|---|
| See you today — here is the way | 138 characters | 1 credits |
| Welcome to the house | 152 characters | 1 credits |
| Thank you for staying | 174 characters | 2 credits |
| Same message, foreign number | 138 characters | 2 credits |
No manual entry and no spreadsheets — the module builds on the data the hotel already has.
Choose the blocks, write in wifi, breakfast and check-out, and add the map. Once.
Choose phase and timing, write the text, and set the channel: email, SMS or both.
The Sent tab shows every message with recipient, channel and status — including the failed ones.
Enter your name, hotel and e-mail. We approve your access and send the link and details to your e-mail — then you can click through Guest Portal yourself on our demo hotel SiloStay, with a short guide to take you along.
We approve your access and send the link and details to your e-mail. You will hear from us as soon as possible.
Module-based pricing — pay only for what you use, and add more modules whenever you like.
The guest portal sends the message. Who is coming, when they book, and what they said afterwards live in the modules that read the bookings and the reviews.